About this policy
Latentry is a small online school based in Subang Jaya, Selangor, Malaysia. We take the privacy of everyone who reads our materials, enquires about our programmes, or enrols with us seriously.
This policy applies to information collected through our website at latentrykon.world, through enquiry forms, and in the course of running our reading cohorts and programmes.
We act in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.
What information we collect
When you use our website or enquire about our reading programmes, we may collect:
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Contact details
Your name, email address, and phone number, when you fill in a contact or enquiry form.
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Enrolment information
Details relating to your reading pass, cohort registration, or programme enrolment, including your selected course path and payment records.
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Usage information
General browsing data collected through analytics tools, such as pages visited, time spent on pages, and browser type. This data is not linked to your identity.
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Correspondence
Any messages you send to us by email or through the enquiry form, along with our replies.
We do not collect sensitive personal data such as identity card numbers, financial account details, or health information unless specifically required and with your clear awareness.
How we use your information
We use the information we collect for the following purposes:
Responding to enquiries
To reply to questions about our reading programmes and help prospective learners understand what each path involves.
Running our programmes
To manage your enrolment, send course materials, schedule live sessions, and provide reading feedback as part of your chosen path.
Improving our reading room
To understand how the website is used so we can make it clearer and more useful for learners.
Administrative matters
For invoicing, record-keeping, and where required, compliance with Malaysian law.
We do not use your personal information to send unsolicited commercial messages, and we do not sell your data to third parties.
Who we share information with
Latentry is a small school. We share personal data only where necessary, and only with:
- —Service providers who help us operate the school, such as our payment processor and email platform. These providers are required to handle your data responsibly and use it only for the purpose we engage them for.
- —Analytics tools that help us understand how the website is used. This data is aggregated and not personally identifiable.
- —Regulatory authorities, where we are required to do so under Malaysian law.
We do not share your information with advertisers or data brokers.
How long we keep your data
We retain personal data only for as long as it is needed for the purposes described in this policy, or as required by Malaysian law.
Enquiry records are typically kept for up to 12 months. Enrolment records, including completed programme files, are kept for up to 7 years for administrative and accounting purposes. After this period, personal data is deleted or anonymised.
You may request earlier deletion of your data in most circumstances — see the section below on your rights.
Your rights under PDPA
Under the Personal Data Protection Act 2010, you have the right to:
Access your data
Request a copy of the personal information we hold about you.
Correct your data
Ask us to update information that is inaccurate or incomplete.
Withdraw consent
Where processing is based on your consent, you may withdraw that consent at any time. This does not affect the lawfulness of processing before withdrawal.
Request deletion
Ask us to delete your personal data, subject to any legal obligations we may have to retain certain records.
To exercise any of these rights, please write to us at [email protected]. We will respond within a reasonable time and no later than 21 days.
Cookies
Our website uses cookies and similar technologies to support basic site functions and understand how visitors use the reading room pages. Cookies do not personally identify you unless you have filled in a form or enrolled.
For full details on the cookies we use and how to manage them, please read our Cookie Policy.
How we protect your data
We take reasonable technical and organisational steps to protect your personal data from loss, misuse, or unauthorised access. These include secure data transmission (HTTPS), access controls, and regular review of our data handling practices.
No data transmission over the internet is completely without risk. While we work to protect your information, we cannot warrant absolute security. If you have concerns, you are welcome to contact us directly.
Changes to this policy
We may update this policy from time to time as our practices change or when required by law. The date at the top of this page reflects when it was last revised.
We encourage you to review this page periodically. Continued use of the website after any update constitutes your acknowledgement of the revised policy.
How to reach us
If you have questions about this policy or how we handle your personal data, you are welcome to contact us:
Latentry
11 Persiaran Kewajipan, 47500 Subang Jaya, Selangor, Malaysia
[email protected] +60 3 5611 4892See also our Terms & Conditions and Cookie Policy.